This fantastic info-graphic comes from Tammy Lam of Intuit. It compares the process of romance to that of gaining and keeping a customer. It’s clever and chocked full of helpful insights we know you can use like “88% of customers indicate that quality is a main factor in their decision to stay loyal to a brand.”
The stats focus on customer service and being available. With all the technology out there, it still always comes back to the basics. Quality, honesty, and punctuality are my go-to, never fail "basics" to follow. What are yours?